Frequently Asked Questions
Everything you need to know about your Kenmore home appliances and shopping experience.
How do I track my appliance delivery?
Once your order is processed, you will receive a confirmation email with a tracking number and a link to our logistics partner's portal. For large appliances, our delivery team will contact you 24 hours in advance to confirm a delivery window.
What is the warranty period for Kenmore products?
Most Kenmore appliances come with a standard one-year limited warranty from the date of purchase. Specific components, such as compressor motors or heating elements, may carry extended manufacturer coverage. Please refer to your product manual for details.
What is your return policy for home appliances?
We offer a 30-day return policy for most items. Products must be in new, unused condition and returned in their original packaging. Please note that a restocking fee may apply to large appliances that have been unboxed or installed.
Do you offer professional installation services?
Yes, professional installation can be added to your order for refrigerators, dishwashers, washers, and dryers at checkout. Our certified technicians will ensure your new appliance is safely connected and tested before they leave.
How can I find replacement filters or parts for my model?
You can find genuine Kenmore parts and accessories by visiting our 'Parts & Accessories' section. Simply enter your model number into the search bar to find compatible water filters, vacuum bags, or mechanical components.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options through our partner providers to help you manage the cost of major home upgrades.